The Fine Print
Processing time can regularly take up to 6 weeks, with lead
times taking up to 8 weeks during peak season such as leading up to the winter
holidays. All pieces are made to order. If you would like an estimate of lead
times, please send us an email at firstname.lastname@example.org
Please note, most of our shipping goes out through FedEx, if the address is outside of FedEx shipping ranges, we may use a different shipping company. For insurance reasons, a signature is required to accept delivery. Unfortunately, at the time, we cannot deliver to PO boxes. We apologise for the inconvenience.
Returns and Refunds:
Please note, you are allowed 1 return within 30 days of receiving your product. All jewellery must be unworn, with tags and all material returned. Certificates must be included or there is a $150 certificate replacement fee. Shipping to the facility must be paid for by the buyer. Please contact our customer service email for more information. If you are shipping an item back, please do not mention jewellery or diamonds anywhere on the outside of the package. The shipment must be fully insured, as we are not responsible for lost packages.